logo simple    
           
   

Customer Service Manager

 

Responsibilities:

  • Maintain, update and recommend customer service policies and procedures
  • Interact with all functional departments to establish open lines of communication for use by all customer service representatives
  • Provide product information, order status, and stock information over the phone
  • Assist customers with resolving issues like damaged items, missing orders, returns, and billing issues
  • Work with ours warehouses to resolve shipping/missing item issues
  • Handle complaints from customers related to deliveries, quality, schedules, returns
  • Train, evaluate and monitor performance of customer service staff
  • Prepare reports as necessary for management to evaluate key customer service issues that impact on corporate image and/or reputation

Qualifications:

  • Bachelor’s Degree in relevant field
  • MUST HAVE EXPERIENCE WITH A CONSUMER PRODUCTS MANUFACTURING BUSINESS AND B2B CUSTOMER SERVICE
  • Ability to work across functional areas to resolve customer needs
  • Proficient in Microsoft Word, Excel, and Outlook
  • Possess strong organizational skills and detail oriented
  • Excellent written and verbal communication skills.
  • Must have strong work ethic
  • Ability to multi task and to follow instructions
  • Must be professional and have good job stability
  • Operates independently and works on own initiative