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Account Manager

We are one of the largest manufacturers of private label and contract products for various types of OTC Care, Personal Care & Home Care Products and associated chemicals.

The Account Manager serves as the primary business contact for customers’ satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the company to ensure quality. In addition, the AM will should build relationships with clients to encourage new and repeat business opportunities. Experience with Consumer Products retailers and manufacturers of Personal Care products a PLUS

Responsibilities:

  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
  • Ensures that client issues are dealt with in an efficient manner, informing the Account Director
  • Owns the contract and contract renewals for new work for an existing client.
  • Approves Change Orders and invoices, and is responsible for payment follow-up
  • Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
  • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
  • Aware and in pursuit of opportunities for account growth and new business, involving the Account Director and Sales
  • Communicates the client's goals and represent the client's interests within the organization
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client.
  • Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.

Requirements:

  • Proven Account Management skills required in order to create, maintain and enhance customer relationships preferably with consumer products retailers
  • Minimum 3 years of Account/project management experience
  • Extremely organized and detail oriented
  • Technical competence with Microsoft Office Suite  
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative, great communicator and work well in a team environment
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction
  • Undergraduate degree in relevant field of study